Tiernan, A Radyne Company warrants that its products will be free from defects in material and workmanship at the time of shipment and that they will conform to applicable specifications. In no event will Tiernan, A Radyne Company be liable for consequential misuse or damages.

The Tiernan product that you have purchased is warranted against any above-mentioned defects that appear within two (2) years of the shipping date.

Products subject to abuse, improper installation or application, alteration, accident, or negligence in use, storage, transportation, or handling are not covered under this warranty.

The Tiernan warranty, as stated herein, is in lieu of all other warranties, expressed, implied, or statutory.

Packing the Unit

The original factory shipping carton and packing materials were specifically designed to protect Tiernan equipment from excessive shock and vibrations.

Please use the original shipping carton and packing materials to ship your Tiernan equipment.

Shipping Addresses

For Domestic Shipments Within the United States:

Tiernan, A Radyne Company
Customer Service
7330 Trade Street
San Diego, CA 92121
RMA#

For International Shipments to the United States via Freight Forwarder:

Tiernan, A Radyne Company
c/o CJ & S Express
4901 W. Van Buren, Suite #2
Phoenix, AZ 85043 USA
Contact: Oliver Adam
Telephone: 01 country code +1.602.437.4732
Fax: 01 country code +1.602.437.4884
Email: Oliver.Adam@agsystems.com
RMA#

For International Shipments to the United States via Express Courier Service (UPS, FedEx, DHL, etc.):

Tiernan, A Radyne Company
Customer Service
7330 Trade Street
San Diego, CA 92121 USA
Telephone: 01 country code +1.858.805.7000
Fax: 01 country code +1.858.805.7007
RMA#

All returned units will be completely evaluated, repaired, and tested for compliance to the appropriate specifications. All repaired units will be configured to the DVB default settings.

For All Shipments

• Before you ship your unit, record your configuration settings.
• Ship your unit in the original shipping carton and packaging or its equivalent. Do not include product accessories such as manuals, rack mount brackets, power cords, or cables.
• Write the RMA number in large, dark print on the outside of the shipping container.
• Reference the RMA number on all paperwork accompanying the unit.
• Fax a copy of the Airway Bill to Tiernan, A Radyne Company.
• Observe antistatic procedures and use antistatic bags for all circuit boards. Tiernan, A Radyne Company will provide you with antistatic bags upon request.

For International Shipments Only

• Mark the commercial invoice “Goods of US Origin - Return for Repair.”
• When declaring value of goods, use the original sale price.
• Ship the unit with freight prepaid using either:
  • Freight Forwarder, under 1990 Incoterm CPT–Carriage Paid To
  • Express Courier Service (UPS, FedEx, DHL, etc.) under 1990 Incoterm
  • DDU – Deliver Duty Unpaid

Rejection of Shipments

Tiernan, A Radyne Company does not accept responsibility for units that are improperly packaged or damaged in shipment and may reject such shipments. Tiernan, A Radyne Company will reject shipments:

• Without an RMA number
• Shipped as Freight Collect
• If the original product identification markings or labels have been removed, defaced, or altered

24 Hours a Day, 7 Days a Week

We know problems don’t occur only during business hours. That’s why Tiernan, A Radyne Company provides a staff of trained Customer Service Engineers who are available 24 hours a day, 7 days a week.

During Business Hours: Our Customer Service Engineers are available to immediately answer your calls Monday through Friday, 8 AM to 5 PM, Pacific Time.

After Hour Emergencies: For after-hour emergencies, call us at 1.858.805.7000, and select option 1 on the voicemail system. Leave a message on our 24-hour paging system. A Customer Service Engineer will return your emergency call as soon as possible.

Leaving a Message

When you leave a message, please speak slowly and clearly and include the following information:

• Your name and the name of your company
• Your phone number including the area code and the country code, as appropriate
• The product name, firmware version, and serial number
• A short description of the problem

A Customer Service Engineer will return your call as soon as possible.

To Return a Unit

Before you return a unit for repair, click here and fill out all the necessary information for our records.

Obtain an RMA Number

Once you have filled out the form online, you will receive youre RMA number via e-mail, along with shipping instructions within minutes of submitting your request. Do not return a unit without an RMA number.

Online Assistance

To contact Customer Support, click here.

Submit RMA
Request Form

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